Policies

Streetz Shop Online Merchandise

Refund Policy

Thanks for purchasing our products at thestreetzdance.com operated by Streetz Dance.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our office at info@thestreetzdance.com.

Delivery Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

We do not offer international shipping. Should you purchase from the online Streetz Shop and need to ship Internationally, please contact info@thestreetzdance.com before purchasing.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@thestreetzdance.com with your name and order number, and we will look into it for you.

Return Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@thestreetzdance.com.

Cancellation Policy

In case of order or service cancellation, the customer should provide prior cancellation notice immediately by emailing info@thestreetzdance.com.

The customer cannot cancel the service request once the order is in the “Processing Stage.”

If a customer needs to cancel their order a refund will be processed for the amount of the items purchased to the original form of payment.

Events

Refund Policy

If an in-person event is unable to be held on the originally advertised dates, Streetz will issue a FULL REFUND with 10-15 business days post event. If you choose to pay with a credit card, there will be a credit card processing fee of 3% deducted from your total refund. If you choose to pay with a check, there will be no processing fee deducted and you will receive your full total paid. It is recommended to pay with a check for all Streetz Events.

Cancellation Policy

In case of event cancellation by Streetz, every customer will be refunded their full amount or the customer can request a credit to be made to their account for the amount they paid. This credit can be used toward future events. If the customer paid with a credit card, there will be a credit card processing fee of 3% deducted from your total refund.

In the event a customer chooses not to attend an event after payment has been sent, a refund will not be processed. The customer will be able to credit that amount to their account to be used at future events.